Terms and Conditions

We are Spin Galaxy Casino. This page sets out the terms and conditions that govern use of our platform and the contractual relationship between us and account holders. It explains account duties, eligibility, acceptable use, promotions, deposits and withdrawals, dispute handling and how we update these terms. Read the sections that apply to your activity on the site. By registering or using our services you accept these rules and any updates published here. Keep a copy for your records and contact support for clarifications about your account or transactions.

Account responsibilities

Maintain accurate personal details and keep login credentials secure. Only one account is permitted per person. Notify us immediately of unauthorised access. We may suspend or close accounts for suspected fraud, breach of terms or KYC non-compliance. Account activity, bets and balances are subject to our transaction records and verification checks. Account closures will follow the procedures in the Terms and may affect pending withdrawals and bonuses.

Eligibility requirements

Accounts are available where permitted by local law. You must meet the minimum age requirement shown in the registration flow. You must provide true and current information when asked for identity or address verification. Access may be restricted by geography; check your account settings and the Terms for restricted regions. Eligibility checks may be required before play or payout.

Acceptable use of the service

Use the site for lawful gambling only. Do not attempt to manipulate games, exploit promotions, use bots, collude with other accounts or launder funds. Do not share accounts or allow third parties to access your login. Abusive behaviour toward staff or other users is prohibited. We may limit, suspend or terminate access for breaches of acceptable use.

Bonus and promotion rules

General principles

Promotions are subject to specific promotion terms and these general rules. Bonuses may require opt-in and have wagering, game-weighting, maximum-bet and expiry conditions. Wagering requirements, maximum bet limits and contribution rates apply as stated in the promotion terms. Bonuses are non-transferable and one bonus per household normally applies. Abuse of promotions may result in bonus removal and account action.

Deposits and withdrawals

Deposit methods and minimums are displayed in the cashier. Minimum deposits start from NZ$10 unless otherwise stated. We accept a range of payment methods including card, e-wallets, bank transfer, vouchers and supported crypto where shown. Withdrawals require completed identity verification and are subject to minimum and maximum limits posted in the account. Withdrawal processing times depend on method. Fees from your bank or payment provider may apply.

Dispute handling

Raise disputes with our support team via the contact channels in your account. Provide transaction IDs and relevant evidence. We will respond and aim to resolve issues in a timely manner. Decisions are based on account records and applicable terms. Where required by law, disputes may be escalated to relevant regulatory bodies as set out in the Terms.

Updates to the terms

We may amend these terms at any time. Changes are effective when published on the site or communicated to account holders. Continued use after publication constitutes acceptance of the revised terms. Check the Terms regularly. Material changes will be highlighted where practicable and relevant to account operations.