Need help with questions, account-related issues, technical concerns or general feedback? Contact our support team any time - live chat, email and phone are available for fast assistance. Use the channels below for account queries, deposits and withdrawals, or partnership requests. For urgent issues call the contact number. For routine enquiries send an email and we’ll respond as soon as possible. Check the FAQ and your account settings for self-service options. Live chat transcripts retained.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - live chat & email support |
| General enquiries | Email: [email protected] - standard replies Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | Email: [email protected] - partnership and marketing |
| Payments | Email: [email protected] - billing, deposits and withdrawals |
| Privacy | Email: [email protected] - data and privacy requests |
| Phone | +64 9 372 4185 - voice support 24/7 |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any case that requires explanations or supporting documents. Include a clear subject line, your full name and up-to-date contact details, and attach relevant files (IDs, bills) to speed handling. This helps avoid delays and lets our team process your enquiry more efficiently.
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Response Time
Support requests are usually processed promptly; most inquiries are answered within one business day. Quick questions via live chat or email often get faster replies, while complex issues that need verification or specialist checks can take longer depending on their nature. If your case is urgent, contact live chat for prioritised assistance.
Feedback
Tell us what you think - send feedback, suggestions or ideas to improve the site. We read every message carefully and use your input to improve the service and user experience. Quick notes, screenshots or feature requests are welcome. Contact us anytime. Thanks for helping us make the casino better for everyone.